Sunday, September 30, 2012

#SixSunday - Desolation - Episode 9: And Then There Was Nothing

Hey guys!

It's been a crazy seven days and I am super excited that it's Sunday. It's my first day off so far this week and it's my only day off until Saturday at least.

I'm finally getting used to having no life and being completely sleep deprived - I'm even becoming okay with that. Life, they say, is all about balance.

But anyway. The selected sentences for this week find Andie back at work after six weeks off and buried under paperwork. This is causing her plenty of anxiety - she's just not that into piles of papers and files everywhere, and someone made sure to fill her desk with piles of papers in files. How terribly rude of whomever that was.

Instead of having an anxiety attack, Andie decides to be proactive and get things organized. What happens after that is where we come in, and she's not a happy camper when we get there:

~

The only way to describe the noise my computer made was as follows. It belched. Yeah, that’s right. My computer belched at me. Didn’t even excuse itself. I watched the lights on it flicker and then die. It had shat the bed.

Definitely a male computer, I thought, frustrated.

~

I hope you're all enjoying your day.

Please take the time to click here and read the work of fabulous writers :)

Cheers!

KSJ

Tuesday, September 25, 2012

Update: Gone with the WIND mobile

While I was at work last night my sister heard from WIND.

Here is the email they sent:

Thank you for this information.
I've taken a look at your account and see the last time you had spoken with someone from WIND was yesterday.
I am sorry that there is suspected fraud on your account, however the way to resolve this issue is to file a police report.
Once you have filed and obtained the police report, please either fax it to us at 1-866-216-9923 with attn: Collections
or email us a scanned copy to info@windmobile.ca
 
However, I do want to let you know that the line that was activated without your permission was also a pay before line.
 
If this is a situation of Fraud (and not just an in-store agent error) the issue itself has been contained in sense that, we have cancelled the pay before line. No monthly re-occuring charges will be charged to
 
For this reason, it is not necessary to go through with a Police Report.
Pay Before lines must be topped up by the Customer in order to be active and even if you had Pre-Authorized payment set up on your account, only the last 4 digits of the credit card would ever be displayed to anyone from WIND looking at your account.
I would advise that you call Customer Care and change your 4 digit PIN number and your two security questions if you are worried about account security.

~

I'm not sure what she sent back, and what I would have sent is probably unsuitable for public consumption.

Correct me if I'm wrong, but my impression of what they are saying is that they fixed the issue by removing the fraudulent activation from our account, so case closed. Oh, and we should change all our passwords with them.

Why? Obviously changing our information isn't going to make it more secure within this company. Has the employee who accessed and then used our information been terminated? What are you going to do to ensure that this doesn't happen to anyone else? Also - your apology means diddly to us, we've spent over three days dealing with your gargantuan error. We still have to pay to have our identification changed to make sure that your employee doesn't use it again. What are you going to do about this?

Today I did further research on what other people are tweeting about WIND.

As it turns out, a fellow in Vancouver is experiencing the same issue. They hooked up an account using his info without his knowledge or permission. His posts are two days old. He's getting the same run around as we are. WIND replied to him saying they are a few days behind in their emails.

WIND mobile - when it comes to actually serving your customers, I give you negative five stars.

Monday, September 24, 2012

Gone with the WIND Mobile

At the beginning of the school year we went to activate a cell phone for my 12 year old niece. She was taking the TTC to and from school and her mom wanted her to have a way to contact us or the school should the need arise.

On Friday, as we were at home cleaning up the huge mess the dogs made while we were at Walmart, we received confirmation from WIND that our new cell phone had been activated.

Ours had been working fine for weeks so we were a little confused as to what was going on.

My sis called the phone company and was told that someone - most likely an employee - had taken her private information and used it to activate a new phone. The fellow she spoke to told her that this was unacceptable - but they couldn't do anything until we had filed a fraud report with the police.

That night she called her bank and discussed with them precautionary measures they could all take in case her credit card number had been compromised. Saturday morning at 0712 an unhappy officer in dire need of wake up juice with sunshine in it showed up to take the report.

She has spent today on the phone, calling the fraud squad, the credit bureaus, and the DMV. She's been told that she needs to pay to have her drivers license changed. So she called WIND back to see what they could do, since it was confirmed that one of their employees was responsible for the breach.

They will do nothing in customer care, because its not an issue their office deals with. She's been told to email the presidents office.

Your company - your employee - compromised personal information. You took someones credit card information, their bank information, address, email, name... And opened up an account linked to this info, then gave that out. But you aren't responsible for this?

If you post a privacy policy, which WIND does, shouldn't you be able to back that up? Apparently, that's gone with the WIND.

This ordeal is a great reminder of how complacent companies have become over accountability.

How sad.

Sunday, September 23, 2012

#SixSunday - Desolation - Episode 8: Behind Bars

Good morning!

What a crazy week it's been. I'm so glad it's the weekend.

The following six feature Marie Goodyear - she's a new character working with Andie. Her oldest son - a child she has fostered for several years - has been arrested. In this scene she's at the jail, having chats with him. And by chats I really mean... Well, you'll see. Hopefully it will all work out. I'd hate to have her end up in there ;)

~
She hit the plexiglass window so hard that even the bars shook. The blood drained from his face.

"If the miscreants in this shit hole don't kill you, I will," she bellowed, punching the glass again. The guard poked his head in.

"Everything okay in here?" He  eyed them, warily.

"Please don't let me go home with her," he begged.

~

Thanks for stopping by this week. Your thoughts are always appreciated :)

To see more offerings, go here. Happy reading!

KSJ
 

Sunday, September 16, 2012

#SixSunday - Desolation - Episode 7: Another One Bites the Dust


Good morning!

I forgot to set my alarm this morning after forgetting to post my sentences last night. Thankfully, the puppy gets irate if no one is awake with him by exactly 7:12 every morning. He gets upset and then, just in case I can't hear him, our other dog, Lady Jaye, busts into my room and jumps on me. It's one hundred pounds of wake up call.

This weeks post is a few thoughts from Lacey. She's one of Andie's best friends and works with James, Andie's husband. She's been in her first 'long term' relationship (which has lasted all of five months) and is about to have her heart broken.

~

Matthew, she thought again, gritting her teeth. What he had said to her on the phone when she was racing off to the crime scene with with James the day before was that he thought they needed to talk. About seeing other people.

Seeing. Other. People.

The words still hung around her like a cloud of nasty rancid smoke from a bonfire full of Styrofoam.

Who said those types of thing, she wondered. Who? WHO?

~

This is the worst thing that's ever happened to Lacey in a relationship. What about you? Posting the worst that's ever happened to me will probably get me in trouble. Runner up was when a guy broke up with me (I was 18, he was 21) on Christmas eve because '[I] spend more time with [my] family then with [him].' o.O

Go here to see the works of other contributors.

Thanks for stopping by this week and sharing your thoughts!

KSJ

Tuesday, September 11, 2012

Flint




Earlier in August we said goodbye to my four year old American Akita, Nikki. She had osteo sarcoma, lost twenty pounds in the three weeks before we caught it, and we couldn't make her comfortable enough, or justify hacking off bits and pieces of her, just because we wanted more time with her.

Some day, when I'm ready, I will explain more about how Nikki bounded into my life. Today is simply not that day.

Nikki, last year.
But anyway...

In my Six Sunday post last week I mentioned that we had welcomed Flint into our home.

Flint is a four and a half month old white shepherd crossed with a lab (for now - the vets disagree and are pretty sure he is just the shepherd). He is full of energy and about five minutes ago, when I was reaching under the couch for his Kong, he decided to use the back of my head as a chew toy.

We got Flint from a guy who had posted him on Craigslist the day we received Nikki's diagnosis. I knew we had 48 hours left with her, and I was wrecked. This little guy caught my eye. There was something in his eyes that called to me. Truth be told, he reminded me of Nikki.

The owner had moved to the city and didn't have the time or space for his dog. I'm sure most people are familiar with this song and dance.

Needless to say, the dog needed a new home. The dog was free, his stuff cost $250. My sister went to work securing the dog for me, but we weren't willing to buy a bunch of crap for that price, when we are already dog owners and have all that kind of crap. We offered a hundred dollars less. He said fine. Ten minutes later he said no.

I was already on an emotional roller coaster, but I'm wasn't about to beg for the dog. If you want a loving forever home for your dog - which was the claim - that's my house. If not, I have no real use for you.

In the week that followed I looked at at least a thousand dogs. I was perplexed by the amount of people who had gotten a pup then decided a few months later they didn't have time to meet the dogs needs. We went to see one male Siberian Husky who would end up at the pound if we didn't take him that night. He was a year old and went straight for our throats. My son was attacked by a Newfoundland lab a few years ago and needed stitches in his face. No dog that terrifies me is coming into my home. Just saying.

Finally I resigned myself to not getting a new dog. I stopped looking, stopped discussing it, and gave Lady Jaye (the pup that Nikki had raised) 100% of my attention.

Days afterwards the guy contacted us to ask if we were still interested. It took us the afternoon to decide if I really wanted to put myself back on this roller coaster, but in the end his Nikki eyes won me over.

Last Saturday we met the pooch at the dog park with Lady Jaye and my son. I was already won over, it was them that needed to be comfortable with him joining the family.

Lady Jaye was great with him. My son took less convincing. The moment he laid eyes on Flint he was in love. As we interacted with Flint more I knew we would not let him leave with anyone but us.

Why?

Flint is a name that I gave him because I love the 80's G.I. Joe cartoon. Lady Jaye's boyfriend in the show was Flint, and she kicked his ass a good few times. I had zero trouble renaming him because he didn't know what his name was to begin with.

He had been living with the owners parents and hadn't gotten out much. He hadn't interacted with other dogs, isn't great on a lead and had never been in an off leash park. My understanding is they let him out of his crate a few times a day to potty and that was it.

The first time I threw a ball for him was the first time anyone had thrown a ball for him. Ever. I know this because the owner told me so.

We got Flint home and he stood over the water dish with his tail between his legs, sneaking water and looking around to see what we would say. He drank over a gallon that afternoon alone. Anytime we went near him he would cower.

His underbelly was covered in hives because he was allergic to the food he was eating - which was corn and innards. Yay, Purina Puppy Chow. We have taken him off that and put him on a grain free chow.

Flint is TERRIBLE on a leash. He cannot figure out why he just can't poop on the balcony. We have all been struggling with getting him to walk on the left, or to walk at all.
The last few days we had as many people as possible walk through the house. He greeted them all with caution but eventually came around.

This morning I called him my shadow, because he follows me around like, well, like my shadow.

The adjustment has been easier for me than for anyone else in the house. I'm used to the high energy breed, they have all learned how to live around one lonely pooch. I was still bounding out of bed to walk my dog every morning. Mind you, 'morning' before Flint was any time I wanted. Flint gets up at 712, or earlier, if he knows someone is up, and he demands your attention at that time. Also, since he's still content to defecate on the balcony, you can't just get up and have your coffee - a luxury I had with Nikki.

This afternoon Flint is making his second appearance at our local off leash park. It's completely fenced in so I've never had a problem bringing the dogs there.

Flint on one of our 'walks'.

Sunday, September 9, 2012

#SixSunday - Desolation - Episode 6: This Came as a Surprise.


My desk is currently buried under everything I've taken away from puppy this week. This is not a cool scenario because I started school on Friday and there's just so much to do. Cleaning off my son's stuffies, socks and Pokemon toys were not on my list of things to do today. Neither was clearing my desk of all MY socks, shoes, now-broken-pens, etc. But you gotta do what you gotta do. We are going to the dog park in a little while and I'm hoping that he burns off some energy, but I doubt he will, because he has an endless supply. See below for a picture of Flint sleeping after his trip to the vets yesterday.

And now for the sentences:
~

"Andie," his breathe was muffled by my throat. "I can't let you go."

"You don't have that choice anymore," I reminded him, struggling to find my will power. "You already decided what you wanted, and it wasn't me."

"Can we please work this out?" he pulled back and stared at me.

"Not in bed," I finally whispered. "I would do almost anything to keep you, but I can't do this. Not this."

~

Check out other Six Sentence posts here

Thanks for stopping by this week!

KSJ


Sunday, September 2, 2012

#SixSunday - Desolation - Episode 5: Waffling

Hello Sixers!

Yesterday was a long day for us. We had a new addition to our family. His name is Flint and he is a white shepherd crossed with a lab. He is four and a half months old and he is very VERY busy/curious/mischievous/other stuff. Our three year old rotti cross (Lady Jaye) is having some issues adjusting to this little ball of energy, so at the moment, instead of playing with her he is playing with my shoe (the one on my foot). More to follow on Flint.

Today Jeremy has decided to tell his dad how he really feels about Eggo waffles.

~

"Come on buddy, I'll make you some waffles," James called.

"I don't want waffles," he replied, inching his way off the couch anyway. "I want pancakes."

"I don't do pancakes."

"Mom makes pancakes," he looked at me as though willing me to get my lazy ass of the couch and get cracking in the kitchen.

"Mom needs to rest, bud, sorry."

"Fine I'll have stupid waffles then. But I won't like them."

~

I hope everyone is enjoying the last weekend of summer break. The house will be empty Tuesday morning. If you have spare time, check out the links here to be vortexed into the stories of fabulous writers.

Thanks for stopping by and giving me your feedback. It's always appreciated :)

Cheers!

KSJ